Insights
Understand your claim
Plain-language guides on rejections, complaints and your rights as a policyholder.
Your health claim was rejected. What to do in the first week
Rejection letters are often the start of the process, not the end. Here is the order of steps that works for most people.
20 Oct 2026 · 5 min read
Rights and processHow to write a complaint letter to your insurer
A clear, factual letter is easier to act on. A simple structure that keeps your complaint on point.
18 Oct 2026 · 4 min read
Rights and processThe Insurance Ombudsman: when and how to approach
A free route for disputes with insurers, with a few conditions you need to meet first.
15 Oct 2026 · 5 min read
Health claimsCo-pay, sub-limits and room rent: why you were paid less
A claim that is only partly paid is often a policy term at work. Here is what the common ones mean.
12 Oct 2026 · 4 min read
Getting organisedThe documents to keep for any insurance claim
Most delays come from missing paperwork. A simple checklist you can prepare before you ever need it.
10 Oct 2026 · 3 min read
Choosing helpWhen a claim advisor helps, and what to ask before you hire one
Not every claim needs an advisor. Here is how to tell, and how to compare your options.
8 Oct 2026 · 4 min read
These articles are general information, not legal or financial advice. Policy terms, timelines and limits vary, so check your policy and the official IRDAI and Ombudsman sources for your case.